Introduction

harkoi.in a website (“Website”) is an Internet-based content and e-commerce portal headquartered at Harkoi, 11A, Harihar Lifescapes, Mumbai 400004.

Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions, and notices contained in these Terms, as may be posted on the Website from time to time. Harkoi at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Harkoi, you agree to be bound by the Terms & Conditions.

User Account, Password, and Security

Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents, etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site and/or App only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited.

You will receive a username and password for your account upon completing the Website’s or Apps registration process, or alternatively, you can choose to browse through an existing Gmail or Facebook account by providing necessary permissions. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Harkoi of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Harkoi cannot and will not be liable for any loss or damage arising from your failure to comply with the above-mentioned guidelines or maintain the security of your account.

By using the website, you agree not to host, display, upload, modify, publish, transmit, update or share any information that:

i. belongs to another person;

ii. infringes upon another person’s copyright, trademark, patent, or other propriety rights;

iii. is harmful to minors, harassing, blasphemous defamatory, obscene, invasive of another’s privacy; or

iv. impersonate another person.

By registering to our website, you agree to receive marketing and promotional communication from Harkoi via SMS, email, and any other form of notification(s).

Limited instances where we may share your personal information include:

When we have your consent. This includes sharing information with Facebook when you’ve chosen to link it to your Harkoi account or publish your activity on Harkoi to your wall.

We may employ third party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. In addition, some of the information we request may be collected by third party providers on our behalf.

If we believe that disclosure is reasonably necessary to comply with a law, regulation, or legal request; to protect the safety, rights, or property of the public, any person, or Harkoi; or to detect, prevent, or otherwise address fraud, security or technical issues.

We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy.

We may also share aggregated or non-personally identifiable information with our partners or others. For example, we may tell a business using Harkoi how many people viewed any product or category of products or even the most popular sold brand from our website, most searched color, etc.

We connect with various marketing platforms that might communicate your data for retargeting purposes.

Product use & services

The products and services available on the web Platform, and the samples, if any, that Platform may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.

It is advised that consumers with allergies should always read a product’s ingredient statement before use.

The information contained on this website is for general information purposes only. The information is provided by Harkoi & while we endeavor to keep the information up to date & correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products services, or related graphics, contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Liability of Harkoi/ harkoi.in in any event will be to the maximum of the price paid by the user (for that particular transaction, less shipping charges, taxes). In no circumstances, will Harkoi bear any additional cost.

Pricing and offer information

Harkoi strives to provide accurate product and pricing information, however, errors may occur.

Prices and availability of the products and services provided or offered on the site and/or app are subject to change without prior notice and at the sole discretion of the company.

Products offered as GWP (Gift with Purchase) are subjected to the availability of exact variant.

The company reserves all rights to withdraw any ongoing offer and/or promotion without prior notice.

In any manner of dispute, Harkoi’s decision is final.

Payments

Mode of payment – Payments for the products available on the Site may be made in the following ways:

– UPI, Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points.
– Online payments are instant payment options and recommended to ensure faster processing of your order.
– Cash On Delivery option is available for limited areas only.

All online payments are handled by authorized Payment Gateways considering transaction security measures mandated by RBI and other regulatory authorities. Harkoi is not responsible for any breach of information, or inappropriate transactions.

You understand, accept, and agree that the payment facility provided by Harkoi/ harkoi.in is neither a banking or financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection & remittance facility for the transactions on the website using the existed authorized banking infrastructure and credit card payment gateway networks. Further by providing a payment facility, Harkoi is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or Transaction Price.

You, as a buyer, understand that upon initiating a transaction you are entering into a legally binding and enforceable contract to purchase the products and/or services using the payment facility, and you shall pay the transaction price through Your issuing bank to the seller using payment facility.

You shall electronically notify payment facility delivery or non – delivery within the time period of 35 days. Non-notification by you, of delivery or non-delivery within 35 days shall be construed as a deemed Delivery in respect of that transaction.

Shipping/Delivery policy

Order once accepted will be delivered usually within 7 to 10 working days. Delivery times are affected by product availability, customers’ geographic location, shipping destination & courier partner’s delivery time to location. A minimal fee of Rs. 70 applicable on orders below Rs. 600.

In case of one or more defective products in your order, please register a single complaint as the return/replacement will be arranged only once.

Customers are advised not to accept tampered or damaged shipments.

Cancellation of unusual orders

There may be certain orders that Harkoi cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance department or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been canceled fully or partially or if any additional information is required to ship your order.

Refunds for cancelation of unusual orders

Refunds are processed in a maximum of 15 days from the date on which harkoi.in cancels the order. Refunds will only be processed in special cases when there is a mistake by Harkoi in packing the orders. We currently do not offer Refunds if the order has been shipped correctly. Please provide adequate proof of the false shipment. If in a special case, the refund is processed, it will be undertaken through the same mode of payment as payment was first incurred. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable. Harkoi’s decision is final in the matter of Returns.

Privacy Policy

The User hereby consents, expresses, and agrees that he has read and fully understands the Privacy Policy of Harkoi’s Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him. The Privacy Policy details can be viewed at our Privacy Policy Document.

Upon viewing & using harkoi.in & it’s other media channels, a user agrees to its privacy policies.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Ms. Ritu Bhagat

Harkoi

Founder | Harkoi

care@harkoi.in

Time: Mon – Fri (11:00 am to 5:00 pm)

Address: 11A, Harihar Lifescapes, Mumbai 400004.

Copyright and Intellectual Property

All information displayed, transmitted, or carried on- harkoi.in is protected by copyright and other intellectual property laws. This site is designed, updated, and maintained independently by Harkoi. You should not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, perform, display, or in any way commercially exploit any of the content at harkoi.in.

If you have any questions regarding these Terms and Conditions, please email us at care@harkoi.in

Terms and Conditions for FAQs-
– Offer valid on select products.
– Cannot be clubbed with another offer.
– Complimentary gifts (GWP) will not be applicable with this offer.
– Offer is applicable only on a specific collection page.

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